Privacy Policy

1. Who We Are

Senderra Ltd ("we", "our", "us") is a UK-registered company providing web development and digital solutions for small and medium-sized businesses. We are committed to protecting your privacy and handling your personal data responsibly.

Contact: For any privacy-related queries, please email us via our contact form at senderra.co.uk.

2. Information We Collect

We collect the following types of information:

Contact Form Data

• Name
• Email address
• Business name (optional)
• Message content

Analytics Data (with consent)

• Pages visited
• Time spent on site
• Referral source
• Device and browser information
• Approximate location (country/city level)

Cookies

We use cookies to improve your experience and analyse site usage. See Section 6 for details on our cookie usage.

3. How We Use Your Information

We use your personal data for:

• Responding to enquiries: To reply to messages submitted via our contact form
• Providing services: To deliver the web development services you request
• Improving our website: To understand how visitors use our site and make improvements
• Legal compliance: To meet our legal and regulatory obligations

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Consent: For analytics cookies and marketing communications
• Contract: To provide services you have requested
• Legitimate interests: To respond to enquiries and improve our services

5. Data Sharing

We may share your data with:

• Resend: Email delivery service (for contact form confirmations)
• Google Analytics: Website analytics (with your consent)
• Supabase: Secure cloud infrastructure for form processing

We do not sell your personal data to third parties.

6. Cookies

We use the following types of cookies:

You can manage your cookie preferences at any time using the cookie banner or by clearing your browser cookies.

7. Data Retention

We retain contact form submissions for up to 2 years to maintain records of client communications. Analytics data is retained according to Google Analytics' standard retention periods (14 months).

8. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Restriction: Limit how we use your data
• Portability: Receive your data in a portable format
• Object: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us via our contact form.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encrypted connections (HTTPS), secure cloud infrastructure, and access controls.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

11. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.